At Resilient Wellness Coaching, we are committed to the protection of your privacy. By using resilientwellnesscoaching.com (Site), you are agreeing to be bound by this policy. This policy explains how we collect, use, and store the personal information you provide to us. We may amend this policy at any time.

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Some of the information below might be a little technical, but it’s important that you read and understand what follows because it explains how we will collect and use your personal information.

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If you hear from us, we will always aim to be respectful, relevant, and appropriate. If at any time you don’t feel we’ve lived up to our goal, please let us know straight away by getting in touch with us.

 

Thank you for visiting our Site! We are glad to have you here, and your privacy is of utmost importance to us.  We respect your privacy and want to protect your personal information.  This policy explains our practices regarding the collection and use of your personal information, as well as your options concerning the collection, use and disclosure of that information.  By accessing this Site, you accept the practices described in this Policy.

 

Please note that this policy applies only to our Sites.  This may contain links to other websites. Please be aware that we are not responsible for the privacy practices of other websites not operated by us.

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Please also review our Terms of Service for terms and conditions governing your use of this Site.

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Your Contact Information & Opt-Out Options

We collect and hold your email address when you “opt-in”  to our email list, order one of our free or paid products or services, or otherwise voluntarily provide us with your email address.  We will use your email address in order to send information and services you have specifically requested and to notify you of new developments, products, services, trainings, events and occasional recommendations for individuals and organizations that we feel offer products or services that our customers might find useful. You can unsubscribe at any time. If we send you an email, it will contain an opt-out link which you can click to have your name removed from our e-mail list.

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If you supply us with additional contact information (postal address, telephone and cell phone numbers, etc.), you may receive periodic communications from us, such as mailings or phone calls, with information on new products and services or upcoming events or other notices that we think will be useful or valuable to our customers.

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If you do not wish to receive communications from us, or have a problem with your subscription, please let us know by emailing us at hello@resilientwellnesscoaching.com, or calling 608-658-5183.  Please provide us with your exact name, address and telephone number so we can accurately process your request.

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Order Forms and Purchases

Our site uses an order form for you to purchase information, products, and services. We collect your contact information (i.e., mailing and e-mail addresses), financial information (i.e., credit card numbers), and demographic information (i.e., zip code and state) to process your order, to comply with applicable laws and regulations, to communicate with you about your order, and for internal marketing purposes. We use your contact to send you a confirmation e-mail of your purchase for which you cannot opt out. We also use this information to send you information about our company and products and special promotions. Your contact information is also used to get in touch with you when necessary for additional information to process or fulfill your order. Unique identifiers are collected from Web site visitors to verify your identity and for use as account numbers in our record system. Demographic and profile data is also collected at our site. We use this data to help us improve our Web site and our product and service offerings.

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Cookies and Tracking Information

When you visit any of our Sites, a cookie may be placed on your computer for a number of reasons, such as (a) to keep track of your shopping cart, (b) to recognize you when you return to our site, (c) to recognize whether a customer came to our site as a result of a promotion or advertisement with one of our partners sites or email campaign and (d) to track the sales made by customers referred to us from a 3rd party so that they can receive compensation under our affiliate program. If you choose to not have your browser accept cookies from the Company. websites, you may not be able to view all the text on the screens, or to experience a personalized visit, or to subscribe to certain service and product offerings on our sites.  We also collect anonymous visitor information about how you utilize our site, such as IP addresses, browser types (such as Chrome, Internet Explorer, Safari, Firefox, etc.), referring pages and pages visited. We use this information (a) to perform anonymous statistical analysis of Web page traffic patterns, (b) to administer our Website and servers, and (c) to improve our services.

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Links to Other Sites (Their Privacy Policies May Be Different)

Our websites contain links to other websites, like our partner’s websites or links to booksellers, that may offer information, products or services that our customers might find useful. These sites may request information from you. In such instances, the collection and use of your personal information will be governed by the privacy policy applicable to that site. We do not control the privacy policies, contents or links that appear on these sites. We encourage you to review the privacy policies of any third party sites or services before providing any of them with your personal information.

 

Surveys and Sweepstakes/Contests

From time to time, we may conduct online surveys to help us better understand and serve your needs, or conduct sweepstakes or contests. These offers may ask for contact information (i.e., e-mail address), financial information (i.e., credit card numbers), and demographic information (i.e., zip code, age, or income level). We may use this contact data from our surveys to send you information about our company. Unique identifiers are collected from the Web site to verify your identity. We use this data to help us improve our Web site and our product and service offerings.

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Information from Other Sources

For reasons such as improving personalization of our service (i.e., providing better product recommendations or special offers that we think will interest you), we might receive information about you from other sources and add it to our account information. We also sometimes receive updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily.

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Sharing with Third Parties

We will NEVER sell your email.  We may share your personal information with third parties where appropriate for the purposes set out above, including:

a. financial institutions for payment processing;

b. our contracted service providers or partners, including: information technology service providers; research and statistical analysis providers; external business advisers (such as auditors and lawyers); and regulatory, investigative or government bodies to comply with laws.

We may ask one of these third parties to contact you directly for a specific purpose, and provide us with information collected from you in the course of providing the relevant products or services.

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We may also disclose your personal information as is necessary to: (a) comply with a subpoena or court order; (b) cooperate with law enforcement or other government agency; (c) establish or exercise our legal rights; (d) protect the property or safety of our company and employees, contractors, vendors, and suppliers; (e) defend against legal claims; (f) help with internal and external investigations; or (g) as otherwise required by law or permitted by law.

 

General Audience Website Not Directed Toward Children

Protecting the online privacy of children is especially important to us. The Site is a general audience site. Our content is neither directed toward minors nor children who are under the age of 18. We do not knowingly collect personal information from children under the age of 13. If you are under 18 years old, please do not provide us with your name, contact details or any other information about yourself.

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If we or our internet service providers become aware that a minor or a child under the age of 13 has provided us with personal information without the parental consent, that information will be deleted from our databases. Parents who have questions about personal information that may have been submitted by a child under the age of 13 should email us at: hello@resilientwellnesscoaching.com.

 

Visitors’ GDPR Rights

If you are within the European Union, you are entitled to certain information and have certain rights under the General Data Protection Regulation. Those rights include:

We will retain the any information you choose to provide to us until the earlier of: (a) you asking us to delete the information, (b) our decision to cease using our existing data providers, or (c) the Company decides that the value in retaining the data is outweighed by the costs of retaining it.

You have the right to request access to your data that the Company stores and the rights to either rectify or erase your personal data.

You have the right to seek restrictions on the processing of your data.

You have the right to object to the processing of your data and the right to the portability of your data.

To the extent that you provided consent to the Company’s processing of your personal data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based upon consent that occurred prior to your withdrawal of consent.

You have the right to lodge a complaint with a supervisory authority that has jurisdiction over issues related to the General Data Protection Regulation.

We require only the information that is reasonably required to enter into a contract with you. We will not require you to provide consent for any unnecessary processing as a condition of entering into a contract with us.

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Revisions to this Statement

Our business changes constantly. This privacy statement will change also, and use of information that we gather now is subject to the privacy and security statement in effect at the time of collection. You should check our Web site frequently to see recent changes.

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Updated October 7, 2024